Candidates Matt Ready and Savannah Hensel Ask Jefferson Healthcare Board to Make Access a Top Priority

http://readyforhealthcare.org – On July 3, 2013 I spoke at a Jefferson Healthcare Hospital Commission meeting and asked the board to respond to the problem of healthcare access by taking the first step of making it a documented top goal in the Jefferson Healthcare Strategic Plan.  Here is the video of my comment, their responses, and the followup comment from Hospital Commissioner Candidate Savannah Hensel.

 I ask you declare healthcare access a top priority of this district, add it to the strategic plan, and set an aggressive goal for us to improve it.

A brief summary of the dialogue:

Matt Ready:  The strategic plan is a great accomplishment, but it has something critical missing- access.  Access is a problem in our community- and across our nation.  14-29% of the residents of our district are delaying or not seeking healthcare due to financial barriers.  This is a serious problem with serious consequences.  The ultimate solution is universal single payer healthcare- which I hope you advocate for when you meet with our State and Federal representatives, but you don’t have to stop there.  Our hospital district can follow the lead of other local public institutions like San Francisco, Howard County Maryland, and Snoqualmie Valley Hospital and develop our own innovative solutions to make healthcare affordable and accessible for more people.  We should be working to make healthcare financially accessible to 100% of our community- but we won’t do it if we don’t try.  We won’t try unless you make it a goal of our district.  You have the power to make it a goal and push us to work on this.  I ask you declare healthcare access a top priority of this district, add it to the strategic plan, and set an aggressive goal for us to improve it.

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Summary of Responses from Mike Glenn, Jill Buhler, Marc Mauney, and Tony Deleo:

  1. Absolutely, access is a top priority of the commission and all of administration.  Everyone agreed to this…yet
  2. It is unnecessary and redundant to put access in the JHC Strategic plan- since we already focus on access in everything we do (like breathing).
  3. Jefferson Healthcare already does more than other hospitals since we don’t turn anyone away- and this is good enough.
  4. The Affordable Care Act will expand Medicaid and create more subsidies for people to buy private insurance, so we should wait and see how well that helps improve access.
  5. If people are not coming to Jefferson Healthcare due to cost, then that is their fault.  JHC doesn’t “bar the doors” or turn anyone away.  We constantly tell everyone in our community to come in, even if they cannot pay.
  6. Years ago, the Jefferson Healthcare Board of Commissioners considered two major actions to improve access:
    1. Creating an affordable access program with KPS that would give people a way to have catastrophic insurance coverage, pay JHC a small stipend, with the guarantee they could get all their medical needs met at Jefferson Healthcare at a reasonable affordable cost.  This initiative was stopped when the State Insurance commissioner said it was “illegal”.
    2. Creating a larger free healthcare clinic similar to the one at Olympic Medical Center.  This was voted down by at least one commissioner because he didn’t want people to have the indignity of having to go to a separate facility if they lost their job and insurance.

Matt Ready:  In response to Commissioner Buhler description of the affordable access program that was considered but never implemented, I remarked that that is exactly the type of innovative thinking we could be doing right now to improve access.  Maybe there was a way around the roadblock created by the State Insurance Commissioner.

Savannah Hensel:  Savannah asked if in the last 10 years any of the Hospital Commissioners had experienced life without health insurance and without financial access to healthcare.  (No commissioners responded.)  Savannah then shared that she has spend 95% of her adult life without health insurance and without the ability to afford her hospital bills despite the sliding scale policies of the hospital.  She said she knows what it is like to not have access due to the financial barrier and she seconded the request the Jefferson Healthcare make access a top 5 priority and add it immediately to the Strategic plan.

There were no further responses and the meeting adjourned.

Conclusion

This was a great opening dialogue with the hospital commission about access!  It is obvious all the commissioners care about access, the problem is they either think access is not a problem or that the hospital district is already doing everything it should be doing.  At a future commission meeting I will address some of the reasons they think this way and continue to challenge them to recognize the opportunity for helping make healthcare more accessible to all people in our community.

Anyone who has any thoughts, questions, or comments about this please feel free to contact me at readyforhealthcare@gmail.com or use our contact form.

Update!

Here is a sneak peek at what I will be saying (my current rough draft) in response to the Board’s concerns at the next commission meeting:

At the last commission meeting I asked you to declare access to healthcare a top priority of this hospital district, add it as a top 5 priority in the Strategic Plan, and challenge us to work towards an aggressive goal for improving it.

I received a number of thoughtful responses- although overall I would summarize your response as:

You agree access is a top priority, but you feel you are already doing everything appropriate in that realm, and there is no need to add it to the strategic plan.  Tony even went so far as to say it would be like reminding employees to breath- since access is always considered in our decisions.

I work in performance improvement.  It is my job to help directors, leaders, departments, and staff solve problems.  When I am called into a meeting about a problem, the first step is always working together to clearly define the problem- and agreeing to clear metrics for measuring the problem.  If you don’t do that, then you are not all speaking the same language.

You and I are not currently speaking the same language about access.

Is access a problem in this hospital district?  If it is, how big of problem is it?  Is it more or less of a problem than it was 2 years ago?  How are you answering these questions?

Several of you said, this hospital is more generous than any other hospital district in the state.  That may be true- but is that good enough?  Maybe sometimes being the best is not good enough.

Several of you said in essence that access is not a problem since we don’t turn anyone away.  As Tony said, we don’t bar the doors.  If they aren’t coming, that is their choice.

I applaud you for having a policy more generous than other hospital districts.  I applaud you for not denying people health care if they cannot afford it.  But remember, what do we do if someone gets care here and cannot afford their portion of the bill- even after we adjust their bill for sliding scale?  What do we do?  We collect on them.  We pressure them to pay just like any private corporation would.  Those who cannot pay what we judge they should, we send to collections.  We don’t close our doors to anyone- and if you cannot pay your portion of your bill, we will send you to collections.  That is the current state of access at Jefferson Healthcare.  Yes, it may be better than other hospital districts- but that doesn’t mean it is good enough.  This is one area, where I think you should stop comparing yourself to your peers, and start looking more closely at this problem in your community.

We offer access to healthcare to people who cannot afford it like a credit card company offers access to money- we are happy to give it to you- but we will come after you for it.  When given that choice- the people who cannot afford healthcare suffer.  They suffer when they struggle to pay their bill.  They suffer when we pressure them.  They suffer when they are sent to collections.  They suffer when they choose to delay or avoid care altogether because they don’t want to go into debt.

How do you know if healthcare access is a problem or not?  To know, you have to define it and measure it.  That takes some serious thoughtful conversations that will not happen in this brief public comment period of the commission meeting.   But you can make these serious thoughtful conversations happen- if you as our leaders declare it a priority.

It doesn’t mean you are committing to any specific action, all I am saying is make us delve into this, make us figure out how we measure access, make us report to you the state of access, and then decide if there is a problem.  Then you will have a measure to monitor.  Tony said, if the ACA falls apart, then we will do something.  How will you know if the ACA is working or not if you aren’t measuring anything?

If you declare it a priority- and put it in strategic plan, that sets the gears of improvement energy in motion.  That forces us to be accountable to this goal.  I know- as this is what I do at Jefferson Healthcare.  The strategic plan drives our focus- as it should.

As I said last time, if you look at this, you will see a serious problem- a great opportunity to help our community.

Thank you.

 

 

Why Do I Strongly Advocate for a Single Payer System (Universal Healthcare)?

I advocate for a single payer healthcare system because it is the best solution to the costly and inequitable healthcare system we have in the US currently.  As a nation we pay twice as much as other industrialized countries for our healthcare, yet we get less coverage and cover only a portion of our population.  Below is a chart illustrating these facts:

healthcarecostschart

 

 

As you can see, in the US, we spend far more, we get fewer doctor visits per year, and we have lower life expectancies than other countries with universal healthcare.  Single payer should not be a partisan issue.  Rather, it should be recognized as a critical step towards improving US Healthcare.  Below are some of my favorites statements for single payer healthcare reform:

Physicians for a National Health Plan

Single-payer national health insurance is a system in which a single public or quasi-public agency organizes health financing, but delivery of care remains largely private.

Currently, the U.S. health care system is outrageously expensive, yet inadequate. Despite spending more than twice as much as the rest of the industrialized nations ($8,160 per capita), the United States performs poorly in comparison on major health indicators such as life expectancy, infant mortality and immunization rates. Moreover, the other advanced nations provide comprehensive coverage to their entire populations, while the U.S. leaves 51 million completely uninsured and millions more inadequately covered.

Health Profits Cartoon

The reason we spend more and get less than the rest of the world is because we have a patchwork system of for-profit payers. Private insurers necessarily waste health dollars on things that have nothing to do with care: overhead, underwriting, billing, sales and marketing departments as well as huge profits and exorbitant executive pay. Doctors and hospitals must maintain costly administrative staffs to deal with the bureaucracy. As a result, administration consumes one-third (31 percent) of Americans’ health dollars, most of which is waste.

Single-payer financing is the only way to recapture this wasted money. The potential savings on paperwork, more than $400 billion per year, are enough to provide comprehensive coverage to everyone without paying any more than we already do.

Under a single-payer system, all Americans would be covered for all medically necessary services, including: doctor, hospital, preventive, long-term care, mental health, reproductive health care, dental, vision, prescription drug and medical supply costs. Patients would no longer face financial barriers to care such as co-pays and deductibles, and would regain free choice of doctor and hospital. Doctors would regain autonomy over patient care.

Physicians would be paid fee-for-service according to a negotiated formulary or receive salary from a hospital or nonprofit HMO / group practice. Hospitals would receive a global budget for operating expenses. Health facilities and expensive equipment purchases would be managed by regional health planning boards.

A single-payer system would be financed by eliminating private insurers and recapturing their administrative waste. Modest new taxes, based on ability to pay, would replace premiums and out-of-pocket payments currently paid by individuals and business. Costs would be controlled through negotiated fees, global budgeting and bulk purchasing.

David May, MD, PhD

April 23, 2013

I am a Republican. For those who know me that is not a surprise. I live in a red state. I have never voted for a Democratic presidential candidate. I can field strip, clean and reassemble a Remington 12-gauge pump blindfolded. And on top of it, I think we should talk about having a single payer national health care plan. The reason is quite simple. In my view, we already have one; we just don’t take advantage of it.

Firstly, Medicare and the Center for Medicare and Medicaid Services (CMS) are de facto setting all of the rules now. They are a single payer system. When we go to lobby the Hill, we lobby Congress and CMS. Talking to Blue Cross, Aetna, Cigna and United Health care is essentially a waste of time. All the third party payers do is play off the Medicare rules to their advantage and profit. They have higher premiums, pay a somewhat higher benefit and have a significantly higher level of regulation which impedes the care of their customers. This is no longer consumer choice but effectively extortion, a less than hidden shake down in which the “choice” for a family of four is company A at $900 per month or company B at $1100 per month. The payers are simply taking advantage of the system, playing both ends against the middle.

Secondly, in order to move forward with true health care finance we need complete transparency in cost and expense… and we need it now. As was noted in a recent Time magazine piece on the hidden cost of health care, our current system is a vulgar, less than honorable construct more akin to used car sales than medical care, cloaked under the guise of generally accepted accounting principles and hospital cost shifting.

Thirdly, with a single payer system would potentially come real utilization data, real quality metrics and real accountability. The promise of ICD-10 with all of its difficulties is that of a much more granular claims-made data. We could use some granularity in health care data and we will never achieve it in big data quantities without a single payer system.

Lastly, I think that the physicians should be in charge of health care and not the insurance companies and hospital systems. With a single price structure, it becomes all about medical decision making, efficiency, the provision of care to our patients, and shared decision making, all of which we do well.

How, you might say, could a Republican come to such a position? The simple answer is I really think it is quite Republican. Oh, I know there will be many raised eyebrows and many critics. I accept that. I understand the fact that no single payer system is perfect, that it is “socialist,” that it is “un-American.”

I would submit to you, however, that it is un-American to allow many of our citizens to be uninsured, that it is un-American to shunt money away from a strong military in order to support a bloated, inefficient and fraud-laden health care system, that it is un-American not to be open and above board with the cost of what we do, the expense of that service and the profit that we make. Mostly, it is un-American to let this outrageous health care injustice continue.

– http://blog.cardiosource.org/post/i-am-a-republican-can-we-talk-about-a-single-payer-system-2/

President Richard Nixon, (Republican)

Feb 6, 1974

nixon_396

One of the most cherished goals of our democracy is to assure every American an equal opportunity to lead a full and productive life.

In the last quarter century, we have made remarkable progress toward that goal, opening the doors to millions of our fellow countrymen who were seeking equal opportunities in education, jobs and voting.

Now it is time that we move forward again in still another critical area: health care.

Without adequate health care, no one can make full use of his or her talents and opportunities. It is thus just as important that economic, racial and social barriers not stand in the way of good health care as it is to eliminate those barriers to a good education and a good job.

…These gaps in health protection can have tragic consequences. They can cause people to delay seeking medical attention until it is too late. Then a medical crisis ensues, followed by huge medical bills–or worse. Delays in treatment can end in death or lifelong disability…

Early last year, I directed the Secretary of Health, Education, and Welfare to prepare a new and improved plan for comprehensive health insurance. That plan, as I indicated in my State of the Union message, has been developed and I am presenting it to the Congress today. I urge its enactment as soon as possible.

The plan is organized around seven principles:

First, it offers every American an opportunity to obtain a balanced, comprehensive range of health insurance benefits;

Second, it will cost no American more than he can afford to pay;

…Under the Comprehensive Health Insurance Plan, a doctor’s decisions could be based on the health care needs of his patients, not on health insurance coverage. This difference is essential for quality care.

Every American participating in the program would be insured for catastrophic illnesses that can eat away savings and plunge individuals and families into hopeless debt for years. No family would ever have annual out-of-pocket expenses for covered health services in excess of $1,500, and low-income families would face substantially smaller expenses.

…Comprehensive health insurance is an idea whose time has come in America.

There has long been a need to assure every American financial access to high quality health care. As medical costs go up, that need grows more pressing.

– http://www.kaiserhealthnews.org/stories/2009/september/03/nixon-proposal.aspx

Conclusion

We already pay enough in taxes to fund a national single payer healthcare system– but we don’t get it.

We need to start having genuine dialogues about healthcare and I believe that can start at the local level.  How is the current healthcare system effecting you and your neighbor?  How many people in our community are suffering without financial access to healthcare?  What can we do at the local level to alleviate this problem?  I believe if local communities, hospital districts, cities, and counties begin actively and aggressively grappling with this challenge – we can develop innovative solutions and a lot of suffering might be eliminated.  Moreover, this work will help clarify the benefits and need for a State or National single payer healthcare system.

This website is my primary means of letting people know about my work as hospital commissioner, the issues I am working on and the specific actions I am proposing.

My goal is to make high quality healthcare affordable and accessible to every person in our community.

I love meeting with groups to discuss healthcare issues big and small. Please contact me if you would like me to join you for a talk.

Email me at mready@jgh.org

Matt Ready Links